Authenticity Guarantee
All Zawq Ceylon products are 100% authentic imports. We source directly from authorized distributors and master artisans in the Middle East. Certificates of origin are available upon request for premium items.
Return Policy
Due to the nature of perfumes (hygiene) and imported chocolates (perishable items), we have a strict return policy:
- No returns on opened perfumes.
- No returns on chocolates or food items.
- Damaged-on-arrival items will be replaced within 24 hours of reporting. Please provide photo evidence via WhatsApp immediately upon receiving the package.
Delivery Policy
We pride ourselves on secure and prompt delivery to ensure your luxury items reach you in perfect condition.
- Colombo City Limits: Same-day or Next-day delivery via reliable local courier partners.
- Outstation (Island-wide): 2–4 working days. Cash on Delivery (COD) is available for orders up to LKR 15,000.
- For orders above LKR 15,000, we require a 50–100% advance payment via bank transfer to confirm the order and process dispatch.
Privacy Policy
Your privacy is important to us. As a WhatsApp-first business, we guarantee that customer data, including phone numbers and delivery addresses, will never be shared with third parties. Your data is used exclusively for order communication and occasional updates on new arrivals (if you opt-in).